Confirmation Policy

Effective date: May 2026

This policy defines when a reservation at Dreamland Houses is considered confirmed and what the guest can expect following a successful booking.

5.1 When Is a Reservation Confirmed?

A reservation is considered confirmed only when all of the following conditions have been met:

• The guest has submitted a completed booking request with accurate personal and contact details.
• Full payment of the total reservation amount has been successfully processed.
• A written Booking Confirmation has been issued by Dreamland Houses and sent to the guest’s provided email address.

Until all three conditions above are satisfied, no reservation is guaranteed and the selected apartment may be released to other guests.

5.2 Booking Confirmation Email

Upon successful payment, the guest will receive a Booking Confirmation email containing:

• A unique Reservation Reference Number.
• Guest name and contact details.
• Apartment name and description.
• Check-in and check-out dates and times.
• Total amount paid.
• Property address and contact information.
• Pre-arrival instructions and directions.

If you do not receive a confirmation email within 30 minutes of completing your booking, please check your spam/junk folder and then contact us at info@dreamland-houses.com.

5.3 Verification

Dreamland Houses reserves the right to verify the identity of the guest and the validity of the payment method used. In cases of suspected fraud or payment failure, we reserve the right to cancel the reservation and issue a full refund where applicable.

5.4 Amendments to Confirmed Reservations

Once a reservation is confirmed, any amendments are subject to our Cancellation & Return Policy (Section 3) and the availability of the property. Requests for amendments must be submitted in writing to info@dreamland-houses.com.